Web3 Customer Support Specialist

Web3 Customer Support REPRESENTATIVE

Overview & Qualifications

Join our dynamic team as a Customer Support Representative with a focus on the web3 industry. If you're crypto-savvy, proficient with Zendesk and Freshdesk, and excel in providing multichannel support for web3-related queries, we encourage you to apply.

1. Experience:

• Minimum of 2-3 years of proven experience in customer support roles.

• Demonstrated expertise in handling customer queries, issues, and escalations effectively.

2. Industry Knowledge:

• In-depth understanding of cryptocurrency and blockchain technology.

• Familiarity with the latest trends and developments in the crypto space.

3. Multichannel Support:

• Experience in providing support across various channels including email, live chat, and social media platforms.

• Strong written communication skills for handling customer interactions on different channels.

4. Problem Solving:

• Proven ability to analyse and resolve complex customer issues efficiently.

• Capacity to think critically and provide innovative solutions to customer problems.

5. Adaptability:

• Ability to adapt to a dynamic and fast-paced environment.

• Willingness to stay updated on industry changes and advancements.

Technical Requirements:

1. Possess a personal computer or laptop with a minimum of 8GB RAM.

2. Stable and high-speed internet connection with a minimum upload/download speed of 3-5 Mbps/10-20 Mbps.

3. Familiarity with and access to customer support tools and platforms such as Zendesk or Freshdesk.

4. Comfortable working in a remote environment and equipped with necessary hardware for video conferencing and virtual collaboration.

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